NATURAL CARE SERVICE

At Cuckoo, we call our maintenance contract NCS (Natural Care Service). We deliver our service with pride & beyond standard. With every NCS package, we will go to customer’s site to service and change filters EVERY 4 MONTHLY so you can be sure of best quality water for your family (or colleagues). Our team of technicians who maintain our dispensers with pride are called Natural Doctors (ND).

Each model of dispenser has a NCS (maintenance contract) priced accordingly. Here is the price list for each model. Prices are for per year, inclusive of GST and FREE WARRANTY.

PRICE LIST

Service Price (Per year)

Fusion Top

SGD 300

King Top

SGD 3O0

Prince top

SGD 380

Queen

SGD 400

Icon

SGD 330

Xcel

SGD 320

Jazz

SGD 350

Epic

SGD 270

Titan

SGD 399

Filter Replacement Schedule

4
Months
Sediment Filter

8
Months
Pre-Carbon Filter

12
Months
Natural Filter

12
Months
Nano Positive Filter

Filter Change Schedule

(Fusion top, King top, Queen)

An example of how the filter change is scheduled. Without any compromise, filter change is changed TIMELY, according to schedule to deliver the best water quality to you and your family. This is something we are proud of at our Cuckoo NCS.

YEAR 1

First Visit (Month 4)
– Sediment Filter

2nd Visit (Month 8)
– Sediment Filter
– Pre-Carbon Filter

3rd Visit (Month 12)
– Sediment Filter
– Natural Filter
– Nano Positive Filter

YEAR 2

First Visit (Month 4)
– Sediment Filter
– Pre-Carbon Filter

2nd Visit (Month 8)
– Sediment Filter

3rd Visit (Month 12)
– Sediment Filter
– Pre-Carbon Filter
– Natural Filter
– Nano Positive Filter

YEAR 3

First Visit (Month 4)
– Sediment Filter

2nd Visit (Month 8)
– Sediment Filter
– Pre-Carbon Filter

3rd Visit (Month 12)
– Sediment Filter
– Natural Filter
– Nano Positive Filter

YEAR 4

First Visit (Month 4)
– Sediment Filter
– Pre-Carbon Filter

2nd Visit (Month 8)
– Sediment Filter

3rd Visit (Month 12)
– Sediment Filter
– Pre-Carbon Filter
– Natural Filter
– Nano Positive Filter

YEAR 5

First Visit (Month 4)
– Sediment Filter

2nd Visit (Month 8)
– Sediment Filter
– Pre-Carbon Filter

3rd Visit (Month 12)
– Sediment Filter
– Natural Filter
– Nano Positive Filter

Check List

NATURAL CARE SERVICE VISIT

Filter replacement every 4 months

1-TO-1

Customised and professional service

STEAM STERILISATION

For water tank and faucet

NCS 15-POINT CHECK

Ensure each part is functioning well and clean

ADDITIONAL CARE SERVICE

Steam sterilisation for chopping board and sink

NCS 15-POINT CHECK

  1. Adaptor
  2. Power Point
  3. Top Cover
  4. Bottom Cover
  5. Water Tray
  6. Water Faucet
  7. Water Tank
  8. Filter
  9. Tubing
  10. Connector
  11. Hot/Cold Switch
  12. Child Lock Safety Button
  13. Touch Cup/Level
  14. Machine Body
  15. Service Sticker & Explanation

9 STEPS FOR SERVICING

1. Switch on the Steamer

4. Use the steamer to sterilise the water tank

7. Additional NCS – Sterilise the wet kitchen

2. Unplug the old filter

5. Sterilize the faucet

8. Additional NCS – Sterilise the chopping board

3. Flush the new filter

6. Install the new filter

9. Update the records on the service card